At Matrimonial Marriage, we understand that finding love is a deeply personal journey, and we are committed to supporting you every step of the way. Our refund policy reflects our dedication to providing exceptional service and ensuring your satisfaction with our matchmaking services.
1. Satisfaction Guarantee
We stand behind the quality of our services and offer a satisfaction guarantee to our members. If you are not satisfied with your experience within the first 120 days of subscribing to our premium membership, you are eligible for a full refund, no questions asked.
2. Match Success Assurance
We are confident in our ability to connect you with compatible matches. If you have actively engaged with our platform and have not received any suitable match recommendations within the first 120 days of subscribing, we will refund your subscription fee in full.
3. Relationship Compatibility Assurance
Finding true compatibility is at the heart of what we do. If you enter into a relationship with a match recommended by our platform and it does not meet our compatibility criteria within the first 90 days, you may be eligible for a refund of your subscription fee.
4. Flexible Membership Options
We offer flexible membership options to accommodate your needs. If you choose to cancel your subscription for any reason, we will provide a pro-rata refund for the unused portion of your subscription period, minus any applicable processing fees.
5. Fair Dispute Resolution
If you believe you are entitled to a refund under our policy and your request has been denied, we are committed to resolving the dispute in a fair and transparent manner. Our dedicated customer support team is here to assist you throughout the process.
6. Continuous Improvement
We continuously monitor and evaluate our services to ensure they meet the evolving needs of our members. Your feedback is invaluable to us, and we welcome any suggestions for improvement to enhance your experience with our platform.
7. Eligibility for Refunds
Refunds may be available under the following circumstances:
-
Subscription Cancellation: If you decide to cancel your subscription within 7 days of purchase and have not utilized any premium features or services during this period, you may be eligible for a full refund.
-
Service Dissatisfaction: If you are dissatisfied with our matchmaking services and have not successfully connected with any potential matches within 30 days of subscribing, you may be eligible for a refund of your subscription fee, subject to our discretion.
8. Refund Process
To request a refund, please contact our customer support team at info@matrimonialmarriage.com within the applicable refund period. We may require you to provide additional information to process your request.
Upon approval, refunds will be issued to the original payment method used for the purchase. Please allow [X] business days for the refund to reflect in your account.
9. Non-Refundable Items
Certain items or services may not be eligible for refunds, including but not limited to:
-
Premium Features: Any additional features or services purchased separately from your subscription are non-refundable.
-
Customized Services: Services that involve personalized matchmaking or consultation are non-refundable once rendered.
10. Dispute Resolution
If you believe you are entitled to a refund and your request has been denied, you may escalate the matter to our dispute resolution team for further review. We will make every effort to resolve the dispute in a fair and timely manner.
11. Changes to Refund Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Continued use of our services after such changes constitutes acceptance of the updated refund policy.
12. Contact Us
If you have any questions or concerns about our refund policy or would like to request a refund, please contact our customer support team at info@matrimonialmarriage.com. We are here to assist you and ensure your satisfaction with our services.
At Matrimonial Marriage, we understand that finding love is a deeply personal journey, and we are committed to supporting you every step of the way. Our refund policy reflects our dedication to providing exceptional service and ensuring your satisfaction with our matchmaking services.
1. Satisfaction Guarantee
We stand behind the quality of our services and offer a satisfaction guarantee to our members. If you are not satisfied with your experience within the first 120 days of subscribing to our premium membership, you are eligible for a full refund, no questions asked.
2. Match Success Assurance
We are confident in our ability to connect you with compatible matches. If you have actively engaged with our platform and have not received any suitable match recommendations within the first 120 days of subscribing, we will refund your subscription fee in full.
3. Relationship Compatibility Assurance
Finding true compatibility is at the heart of what we do. If you enter into a relationship with a match recommended by our platform and it does not meet our compatibility criteria within the first 90 days, you may be eligible for a refund of your subscription fee.
4. Flexible Membership Options
We offer flexible membership options to accommodate your needs. If you choose to cancel your subscription for any reason, we will provide a pro-rata refund for the unused portion of your subscription period, minus any applicable processing fees.
5. Fair Dispute Resolution
If you believe you are entitled to a refund under our policy and your request has been denied, we are committed to resolving the dispute in a fair and transparent manner. Our dedicated customer support team is here to assist you throughout the process.
6. Continuous Improvement
We continuously monitor and evaluate our services to ensure they meet the evolving needs of our members. Your feedback is invaluable to us, and we welcome any suggestions for improvement to enhance your experience with our platform.
7. Eligibility for Refunds
Refunds may be available under the following circumstances:
-
Subscription Cancellation: If you decide to cancel your subscription within 7 days of purchase and have not utilized any premium features or services during this period, you may be eligible for a full refund.
-
Service Dissatisfaction: If you are dissatisfied with our matchmaking services and have not successfully connected with any potential matches within 30 days of subscribing, you may be eligible for a refund of your subscription fee, subject to our discretion.
8. Refund Process
To request a refund, please contact our customer support team at info@matrimonialmarriage.com within the applicable refund period. We may require you to provide additional information to process your request.
Upon approval, refunds will be issued to the original payment method used for the purchase. Please allow 120 business days for the refund to reflect in your account.
9. Non-Refundable Items
Certain items or services may not be eligible for refunds, including but not limited to:
-
Premium Features: Any additional features or services purchased separately from your subscription are non-refundable.
-
Customized Services: Services that involve personalized matchmaking or consultation are non-refundable once rendered.
10. Dispute Resolution
If you believe you are entitled to a refund and your request has been denied, you may escalate the matter to our dispute resolution team for further review. We will make every effort to resolve the dispute in a fair and timely manner.
11. Changes to Refund Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Continued use of our services after such changes constitutes acceptance of the updated refund policy.
12. Contact Us
If you have any questions or concerns about our refund policy or would like to request a refund, please contact our customer support team at info@matrimonialmarriage.com. We are here to assist you and ensure your satisfaction with our services.
Refund Policy
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